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If the ombudsman decides your complaint is justified, they'll recommend what the organisation should do to put things right. A public sector ombudsman can't force an organisation to go along with their recommendations, but organisations almost always do. A private sector ombudsman's decision could be legally binding.

We'll share your complaint with the company so it can review and respond to the issues you've described. If we can't send your complaint to the company for response, we'll send it to another federal agency and let you know.

The North Carolina Unfair and Deceptive Trade Practices Act, for instance, regulates how entities tell consumers about the products they provide. And the Consumer Economic Protection Act helps parties resolve foreclosure issues for owner-occupied residential real estate.

The FTC's Bureau of Consumer Protection stops unfair, deceptive and fraudulent business practices by collecting reports from consumers and conducting investigations, suing companies and people that break the law, developing rules to maintain a fair marketplace, and educating consumers and businesses about their rights ...

An ombudsman has the power to investigate and file complaints against otherwise influential organizations or high-ranking officials. They often have the power to request key documents, interview individuals, and order a legal investigation if necessary. If agreed to, ombudsmen rulings are legally binding.

In the United States, there is no unified federal ombudsman service. The role of handling complaints against federal authorities has to some extent been unofficially incorporated into the role of the US Member of Congress. This informal job has become increasingly time-consuming.