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Dear [Contact person or Customer Service Manager], On [date], I bought a [name of goods purchased, model number etc.] at [location and other details of the transaction]. I am disappointed because your [name of goods purchased, etc.] has not performed as it should, [was faulty, etc.]

The Act prohibits the use of any deception, fraud, false pretenses or promises, concealment, suppression, or omission of any fact that is material to a business dealing or transaction. Consumers may bring a claim under the Act even if they were not in fact misled, deceived, or even damaged by the wrongful conduct.

Protecting Consumers In English send to:En Espanol send to:Office of the Illinois Attorney General Consumer Protection Bureau 500 South Second Street Springfield, IL 62701Office of the Illinois Attorney General Consumer Protection Division 100 West Randolph Street Chicago, Illinois 606011 more row

Consumers can file a complaint online or submit a consumer complaint form to the Attorney General's Office in the mail or in person. Complaint forms can be downloaded and printed at the links below.

You may file your complaint in one of three different ways: Online. File an informal complaint online. By Phone. You can reach us between AM and PM, Monday through Friday by calling 1-800-524-0795, 1-217-782-2024 outside the State of Illinois, or TTY at 1-800-858-9277. ... By Mail.

Originally passed in 1961 and amended in 1973, the Illinois Consumer Fraud and Deceptive Business Practices Act gives consumers the right to take legal action if they have suffered from unfair marketplace practices, such as the omission or misrepresentation of facts.