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The Consumer Protection Act (M.G.L. Chapter 93A ) protects people from unfair and misleading business actions. It gives buyers the right to sue in court and get back money they lost. The law also allows businesses to sue other businesses. This only happens when a business was dishonest or unfair to another one.

(2) No statement or illustration shall be used in any advertisement which creates a false impression of the grade, quality, make, value, currency of model, size, color, usability, or origin of the product offered, or which may otherwise misrepresent the product in such a manner that later, on disclosure of the true ...

Filing a Chapter 93A Complaint in Massachusetts Be sent to the business at least thirty (30) days prior to the filing of an actual lawsuit; State that the claimant is a "consumer" - someone who engages in commerce for primarily personal, family, or household purposes; Identify the claimant's full name and address;

Section 93A:2 - Unfair practices; legislative intent; rules and regulations (a) Unfair methods of competition and unfair or deceptive acts or practices in the conduct of any trade or commerce are hereby declared unlawful.

You can also file a complaint to report anti-competitive mergers, price-fixing agreements, and other illegal practices. If you just need information or would like to better understand a consumer issue, you should review the information on our website or call our Consumer Hotline at (617) 727-8400.

Under the Consumer Protection Act it is an offence for retailers to make false or misleading claims about goods or prices. You have the right, when buying goods, to expect that they will be as described and not subject to false claims.