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The law applies to businesses in Michigan that participate in trade or commerce. If an unlawful act conducted by a business causes injury or loss to a consumer, the consumer has the right to take legal action and file a civil suit against the offending business.

The Consumer Protection Division receives thousands of consumer complaints, so it may take a few weeks until your complaint is fully processed. The Attorney General's office helps consumers by informally mediating complaints. In many cases, this assistance will help you resolve your problem.

Consumer Complaint Not all consumer complaints are handled by the Attorney General. If we do not handle it, we will forward it on to the appropriate agency. If you have questions about filing a complaint, please call 517-335-7599. In-state residents can also call 877-765-8388.

The Michigan Consumer Protection Act (1976 PA 331) gives consumers, prosecutors, and the Attorney General a way to fight deceptive practices. This act prohibits many unfair and deceptive trade practices and gives prosecutors more power to enforce the law.

All complaints should be submitted using our Consumer Complaint form. Send by regular mail or fax as listed above. If you have any questions, please call the Consumer Protection Division Monday through Friday from AM to PM at 517-335-7599 or toll free 877-765-8388.

Complaints may be shared among FCC bureaus and offices for further review and possible investigation. By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most.