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A claimant initiates an arbitration by filing a statement of claim that specifies the relevant facts and remedies requested. A respondent responds to an arbitration claim by filing an answer that specifies the relevant facts and available defenses to the statement of claim.

(c) The respondent may answer the demand and may also file a counterclaim. The answer must be sent to the AAA within ten calendar days after the AAA acknowledges receipt of claimant's demand. The answer must: ' be in writing, ' be sent, in duplicate, to the AAA, ' be sent to the claimant at the same time.

Rule R-33 of the AAA Commercial Arbitration Rules (2013) allows for dispositive motions but counsels a cautious approach: ?The arbitrator may allow the filing of and make rulings upon a dispositive motion only if the arbitrator determines that the moving party has shown that the motion is likely to succeed and dispose ...

The Demand for Arbitration shall include the basis of the claim against the Respondent(s); the amount of damages the Claimant(s) seeks in the Arbitration; the name, address and telephone number of the Claimant(s) and their attorney, if any; and the name of all Respondent(s).

To file by mail, send the initial filing documents and the filing fee to: AAA Case Filing Services, 1101 Laurel Oak Road, Suite 100, Voorhees, NJ 08043. To file online, visit .adr.org and click on File or Access Your Case and follow directions.

A completed Demand for Arbitration must be served by the Claimant upon the Respondent (or Respondent's counsel) along with a copy of the contract or agreement containing the arbitration clause. (Certified or registered mail is the recommended service method in order to verify receipt of the Demand.)