A master service agreement (MSA) is a fundamental contract outlining the scope of the relationship between two parties. By completing and signing the Service Selection Form for a particular Service or.A) Logging requests for service, ensuring equipment repairs are completed in a timely manner, dispatching service technicians, and processing warranty claim. An MSA, or Master Service Agreement, is a contract between a company and a vendor that outlines the terms and conditions for services the vendor will provide. Ordering and Provision of Services. A master service agreement or MSA is the heart of a business relationship. This guide outlines the purpose of MSAs and includes a checklist and a free template. "Agreement" means this Master Services Agreement, including all Annexures, Statements of Work and Schedules hereto. An MSA is a contract between two or more parties that establishes what terms and conditions will govern all current and future activities and responsibilities. A Master Service Agreement is a contract that sets up the fundamental terms for future business activities between two or more parties.