The Contractor hereby agrees to provide such Services to the Client. Term of Agreement. The term of this Agreement (the "Term") will begin on the date of this Agreement and will remain in full force and effect until the completion of the Services, subject to earlier termination as provided in this Agreement.
An SLA is a documented agreement between a service provider and a customer that defines: (i) the level of service a customer should expect, while laying out the metrics by which service is measured, as well as (ii) remedies or penalties should agreed-upon service levels not be achieved.
This Services Agreement outlines the terms and conditions between a service provider and a customer for the provision of specified services. The agreement details the scope of services, service provider obligations, and customer responsibilities, ensuring compliance with industry standards and legal requirements.