Get 4 email templates you can send out to customers when their order is delayed due to production issues. Our free customer apology letter templates and comprehensive guide make it easy to craft an effective customer apology.We can answer questions about your case, help you figure out which forms you need and how to fill them out, and explain different legal options. Due to avian influenza, sales of eggs at Nob Hill Foods were limited in Alameda, Calif. , on Wednesday, Dec. I hope this letter finds you well. I am writing to you today with a heavy heart, filled with regret and remorse for the pain I have caused you. We regret to inform you that there is a delay in your delivery.