A strategy to handle backorders and delays can reduce refunds and cancellations. Here's how to use email to keep customers engaged.Re-engage your audience using 9 effective win-back templates. Discover the importance of customer retention and win-back campaigns for long-term success. Use this letter template to let your customers know the items they've ordered are on back order and will be shipped as soon as possible. To quickly search for a notice or letter on this page, you can press Ctrl-F in most browsers and type in the number or name, then press Enter. To access the forms below, you will need Adobe Acrobat Reader. I had to pay back like 5 grand when I finally found out about it. To create multiple requests for the same address, new requests can be made at the confirmation page from the previous request.