If your vehicle meets Lemon Law eligibility criteria and the dealer will not refund your money or replace the car, you may apply for Arbitration. Arbitration is a form of alternative dispute resolution.Arbitration involves a private, neutral person (or persons, in some instances) make what usually amounts to a final decision on your case. Arbitration is not a right, but rather, an agreement between the disputing parties. These Mass Arbitration Procedures and Guidelines ("Procedures") are intended to facilitate the fair, expeditious and efficient resolution of Mass Arbitrations.