ADR processes are alternative methods of helping people resolve legal problems before going to court. BMS provides neutral arbitrators to resolve contract and grievance disputes.The court shall review all civil cases to determine current status and possible referral to arbitration or mediation. The office is available to assist with information about arbitrations, mediations and other alternative dispute resolution options through the AAAĀ®. These techniques, known as alternative dispute resolution. (ADR), involve an independent third person (a Neutral) who tries to help resolve or narrow the areas. Arbitration is a form of alternative dispute resolution that is similar to a mini trial.