You must complete the Leave Payout Deferral Form before your last day of employment if you want any leave payout to be deferred. The withdrawals are also subject to state income tax.If you have any questions about completing this form, or about applying for a withdrawal on your own behalf, please contact Carolina Lopez at (510) 464-6208. Upon your eligibility for a distribution, you must notify the City of San José. To initiate a hardship withdrawal, participants complete a Hardship Distribution Request form and submit to Empower. A hardship distribution is a withdrawal from a participant's elective deferral account made because of an immediate and heavy financial need. Login or create an online account to conveniently make a payment, check your transaction history, or view your loan details any time.