Dear [Store Manager's Name], I am writing this letter to bring to your attention an unfortunate incident that occurred at your [store name] location in [city, state]. On [date] at approximately [time], I was involved in a slip and fall accident inside your store premises. To provide you with a clear understanding of the incident, I would like to provide a detailed account of what transpired. As a loyal customer of your establishment, I visited your store on [date] with the intention of purchasing [specific items]. Upon entering the store, I proceeded to the [relevant aisle] where the accident occurred. While navigating through the aisle, I unexpectedly slipped and fell due to a hazardous condition on the floor. The surface was excessively wet, lacking any warning signs or cautionary measures to notify customers of the potential danger. As a result, I sustained injuries to [describe injuries, such as bruises or sprains]. I was immediately attended to by the store staff, who called for medical assistance and provided me with initial first aid support. I believe it is imperative to bring this incident to your attention not only to address my personal injuries but also to ensure the safety of other customers. Furthermore, I expect that your store prioritizes the safety and well-being of individuals who frequent your premises, and this incident raises concerns regarding the effectiveness of your safety protocols. In light of this slip and fall accident, I kindly request the following actions be taken to rectify the situation promptly: 1. Conduct a thorough investigation into the cause of the hazardous condition in the aisle and take immediate measures to eliminate or address the issue accordingly. 2. Review and enhance safety protocols, including regular floor inspections, prompt spill cleanup, installation of warning signs, and employee training to prevent future accidents. 3. Provide me with a copy of the incident report, including any security camera footage of the accident, within [reasonable time frame]. 4. Offer necessary compensation for the medical treatment and related expenses incurred as a direct result of this incident. Failure to address this matter satisfactorily may compel me to take legal action to protect my rights and hold your store accountable for negligence. However, I hope we can reach a fair resolution without resorting to such measures. I kindly request a written response within [reasonable time frame] detailing the actions taken to address the mentioned concerns. It is essential to demonstrate your commitment to customer safety and satisfaction. I trust in your professionalism and understanding handling this matter promptly and in a manner that upholds your store's reputation. Your attention to this incident will ensure a safer shopping environment for all patrons. Thank you for your cooperation, and I look forward to hearing from you soon. Sincerely, [Your Name] Keywords: Alaska, sample letter, customer, store, slip and fall accident, incident, hazardous condition, safety protocols, investigation, compensation, legal action, negligence, customer safety, satisfaction
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.