Subject: Request for Return of Late Payment and Denial of Discount — [Your Account/Invoice Number] Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to discuss a matter pertaining to the late payment of my recent invoice [invoice number] and the subsequent denial of the agreed-upon discount. As a valued customer of [Your Company Name], I believe this issue can be resolved amicably through prompt attention and communication. Firstly, I want to apologize for the delay in payment. Due to unforeseen circumstances, there was a slight oversight on my part, resulting in the payment being made after the designated due date. However, I assure you that this incident is an isolated case and does not reflect my usual promptness in settling financial obligations. Upon reviewing the situation, I realized that the payment was made a mere [number of days] later than the agreed-upon due date, which is within the acceptable tolerance levels outlined in our [contract/agreement]. Therefore, I firmly believe that I am entitled to the discount that was previously agreed upon for timely payments. I kindly request your reconsideration of the denial and the application of the discount to the outstanding balance. In my experience dealing with your esteemed organization, I have consistently maintained a good payment record. I genuinely value the professional relationship we have built, and I am confident that we can reach a fair resolution regarding this matter. As a sign of goodwill, I have already made the necessary payment to settle the outstanding balance according to the original invoice amount, taking immediate responsibility for the delay in payment. I kindly request your prompt attention to this matter, hoping that you recognize my loyalty as a longstanding customer. If you require additional information or documentation to support my request, please do not hesitate to contact me at [your contact number] or via email at [your email address]. I am more than willing to provide any necessary details to facilitate a speedy resolution. Thank you for your understanding and cooperation. I trust that you will find a fair solution to this predicament that ensures mutual benefit and sustains our ongoing business relationship. Looking forward to your positive response soon. Yours sincerely, [Your Name] [Your Company Name] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.