Arizona Modelo de carta de respuesta a la solicitud de servicio sobre la garantía vencida - Sample Letter for Response to Request for Service on Expired Warranty

• Category: Cartas - No legales - Respuestas
• State: Multi-State
• Control #: US-0464LR
• Format: Word

Description

Carta de la empresa al cliente ofreciendo una respuesta a una solicitud de servicio sobre una garantía vencida. [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], We hope this letter finds you in good health. Thank you for reaching out to us regarding your recent request for service on your expired warranty. We understand the importance and urgency of addressing your concerns, and we appreciate your patience during this process. First and foremost, we would like to express our regret for any inconvenience you may have experienced. Customer satisfaction is our top priority, and we are committed to offering prompt and reliable solutions to all our valued customers, even beyond the warranty period. Based on the information provided, we have thoroughly reviewed your request for service on the expired warranty pertaining to [Product/Service Name]. While your warranty has unfortunately expired, we take responsibility for ensuring that you receive the assistance you need. We have a couple of options available that may be suitable for your specific situation: 1. Extended Warranty Programs: We offer extended warranty programs designed to offer continued coverage and peace of mind for our customers. These programs provide comprehensive protection for a specified period, typically exceeding the initial warranty duration. Our team will be more than happy to provide you with further details on the available options and guide you through the process of purchasing an extended warranty. 2. Out-of-Warranty Service: In cases where an extended warranty is not applicable, we offer out-of-warranty service coverage. Our skilled technicians will assess the issue with your [Product/Service] and provide you with an estimated cost for repairs or replacement parts, if necessary. Rest assured, we strive to offer competitive prices and transparent service. Regardless of the option you choose, we guarantee our commitment to ensuring your satisfaction. To proceed with your preferred course of action, we kindly request you to get in touch with our customer service department as soon as possible. Our dedicated team is readily available and eager to assist you with further guidance, answer any questions you may have, and initiate the next steps based on your decision. Feel free to contact us via [Phone Number] or [Email Address], and one of our knowledgeable representatives will provide you with personalized assistance. Once again, we sincerely apologize for any inconvenience faced due to the expiration of your warranty. We appreciate your understanding, and thank you for your continued support as a valued customer. We are confident that we can find a resolution that meets your individual needs. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], We hope this letter finds you in good health. Thank you for reaching out to us regarding your recent request for service on your expired warranty. We understand the importance and urgency of addressing your concerns, and we appreciate your patience during this process. First and foremost, we would like to express our regret for any inconvenience you may have experienced. Customer satisfaction is our top priority, and we are committed to offering prompt and reliable solutions to all our valued customers, even beyond the warranty period. Based on the information provided, we have thoroughly reviewed your request for service on the expired warranty pertaining to [Product/Service Name]. While your warranty has unfortunately expired, we take responsibility for ensuring that you receive the assistance you need. We have a couple of options available that may be suitable for your specific situation: 1. Extended Warranty Programs: We offer extended warranty programs designed to offer continued coverage and peace of mind for our customers. These programs provide comprehensive protection for a specified period, typically exceeding the initial warranty duration. Our team will be more than happy to provide you with further details on the available options and guide you through the process of purchasing an extended warranty. 2. Out-of-Warranty Service: In cases where an extended warranty is not applicable, we offer out-of-warranty service coverage. Our skilled technicians will assess the issue with your [Product/Service] and provide you with an estimated cost for repairs or replacement parts, if necessary. Rest assured, we strive to offer competitive prices and transparent service. Regardless of the option you choose, we guarantee our commitment to ensuring your satisfaction. To proceed with your preferred course of action, we kindly request you to get in touch with our customer service department as soon as possible. Our dedicated team is readily available and eager to assist you with further guidance, answer any questions you may have, and initiate the next steps based on your decision. Feel free to contact us via [Phone Number] or [Email Address], and one of our knowledgeable representatives will provide you with personalized assistance. Once again, we sincerely apologize for any inconvenience faced due to the expiration of your warranty. We appreciate your understanding, and thank you for your continued support as a valued customer. We are confident that we can find a resolution that meets your individual needs. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.