[Your Name] [Your Address] [City, State ZIP code] [Email Address] [Phone Number] [Date] [Vendor's Name] [Vendor's Address] [City, State ZIP code] Subject: Request for Replacement of Damaged Merchandise Dear [Vendor's Name], I hope this letter finds you well. I am writing to bring to your attention a recent issue I encountered with a product I purchased from your esteemed company. I am disappointed to inform you that the item I received was damaged upon arrival. On [date of purchase], I purchased [description of the product] from your [name of store/website], with the invoice number/transaction ID [invoice/ID number]. The product was delivered on [delivery date] via [shipping method], but to my dismay, I discovered that it had suffered significant damage during transit. Upon inspection, I noticed that the packaging was severely crushed and torn, and as a result, the contents of the package, specifically [state the damaged item(s)], were visibly broken/scratched/dented/defective. I immediately contacted your customer support team on [contact information and date of contact] to report the issue and seek resolution. During my interaction with [customer support representative's name], they recommended that I request a replacement for the damaged merchandise. They assured me that the company takes full responsibility for all shipping damages and supports a hassle-free replacement process in such cases. I have attached copies of the purchase receipt, along with clear photographs showcasing the extent of the damage sustained by the merchandise. I kindly request you to review the evidence enclosed to verify the authenticity of my claim. In light of the circumstances, I would greatly appreciate it if you could expedite the replacement of the damaged merchandise. I understand that unforeseen incidents can occur during shipping, and I sincerely hope this isolated incident does not affect my trust in your brand. I have been a loyal customer for [length of time] and have always admired the quality of your products. Please provide me with a confirmation of receipt of this letter and an estimated timeframe for the replacement process. If necessary, kindly guide me through any additional steps required to complete the replacement request. I trust in your commitment to customer satisfaction and look forward to your swift resolution to rectify this matter. Thank you for your immediate attention to my request. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.