California Developer-Oriented Software Maintenance Agreement
Description
How to fill out Developer-Oriented Software Maintenance Agreement?
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FAQ
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
Corrective Software Maintenance. Adaptive Software Maintenance. Perfective Software Maintenance. Preventive Software Maintenance.
How to Create a Planned Maintenance Contract Full name and details of service provider and client. The type of maintenance. A disclosed scope of work. A service schedule. Payment terms. Warranties and guarantees. Information regarding legal disputes. Details on contract termination.
Key elements of a software development agreement typically include: Scope of Work. Payments Terms. Warranties and liabilities. Confidentiality and Non-Disclosure. Project Timeline. Termination. Intellectual Property Rights. Support and Maintenance services, and more.
Maintenance contracts include service level parameters such as response time and performance of the equipment to be maintained (99 percent network availability, for example). Other provisions of these agreements may include the timeliness and timeframe of services to be rendered and the annual or monthly fee.
For example, manufacturing has equipment which needs to be maintained just as much as healthcare, IT, retail, and more. A maintenance contract signifies the agreement to maintain anything and is somewhat of a general concept. Common parts of a maintenance contract span across all needs.
A maintenance agreement (contract), sometimes called a service agreement (contract), is an agreement which requires specific performance of repairing, cleaning, altering, or improving tangible personal property on a regular or irregular basis to ensure the product's continued satisfactory operation.
What should your facilities maintenance contract include? Full names and details of both parties. Types of maintenance. Scope of the work. Equipment details. Service schedules. Response times. Service completion times. Payment terms.