[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip Code] Subject: Refusal to Accept Late Return of Merchandise Dear [Customer Name], I hope this letter finds you well. I am writing to inform you that we are unable to accept your request for a late return of merchandise purchased from our store. We understand that circumstances may arise that could hinder the timely return of items; however, our return policy clearly states that returns must be made within [number of days] of the purchase date. Our return policy is in place to ensure fair and consistent treatment of all customers while maintaining the quality of our products. Unfortunately, we cannot make exceptions to this policy as it would create an unfair advantage to some customers and compromise the integrity of our business practices. We deeply regret any inconvenience this may cause you, but we encourage you to review our return policy available both in-store and on our website. This policy clearly outlines the terms and conditions for returning merchandise, including the specified timeframe and any applicable requirements. As a valued customer, we appreciate your understanding and cooperation. We remain committed to delivering high-quality products and excellent customer service. We hope that you continue to find satisfaction in shopping with us, and we will be more than happy to assist you with any future purchases. If you have any further questions or concerns regarding this matter, please do not hesitate to contact our customer service team at [customer service phone number]. Our representatives will be available to assist you from [customer service operating hours]. We value your feedback and appreciate the opportunity to address any issues you may have. Thank you for your understanding in this matter. Sincerely, [Your Name] ------------------------------------------------------------------------------------------------------------------------- Types of Colorado Sample Letters for Refusal to Accept Late Return of Merchandise: 1. Colorado Sample Letter for Refusal to Accept Late Return of Merchandise — General: A standard letter addressing the refusal to accept a late return of merchandise in accordance with the store's return policy. 2. Colorado Sample Letter for Refusal to Accept Late Return of Merchandise — Special Circumstances: A letter addressing the refusal to accept a late return of merchandise, but acknowledging and considering special circumstances that may warrant an exception to the return policy. 3. Colorado Sample Letter for Refusal to Accept Late Return of Merchandise — Modified Terms: A letter addressing the refusal to accept a late return of merchandise while proposing modified terms such as store credit or an exchange for the customer's satisfaction. 4. Colorado Sample Letter for Refusal to Accept Late Return of Merchandise — Final Notice: A letter addressing the refusal to accept a late return of merchandise as a final notice, reiterating the store's policy, and stating that no further requests will be considered.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.