[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company Name] [Company Address] [City, State, ZIP] Subject: Apology for Error in Advertisement Dear [Recipient's Name], I hope this letter finds you well. I am writing to sincerely apologize for the error that occurred in the recent advertisement campaign for [Product/Service] issued by [Your Company Name]. As an essential component of our commitment to exceptional customer service, we take the responsibility of our advertising campaigns seriously, and we deeply regret this oversight. In our earnest attempt to promote our offering effectively, we inadvertently included incorrect information in the advertisement that was circulated to various media outlets and platforms. We understand that this error may have caused inconveniences and confusion to our esteemed customers, potential clients, and stakeholders, for which we take full responsibility. Upon discovering this oversight, we immediately initiated corrective actions to resolve the issue and prevent such occurrences in the future. Our advertisement team has thoroughly reviewed the process, identified the root cause, and implemented enhanced quality control measures to ensure that such mistakes are not repeated. We are committed to improving our processes to avoid any inconvenience to our valued customers. To rectify the error, we will be issuing a corrected advertisement across all relevant platforms and publications. This updated advertisement will contain accurate information and will be shared with our target audience as soon as possible. Additionally, an email communication will be sent to our subscribers and a public statement will be issued apologizing for any confusion caused by our initial advertisement. We understand that trust and transparency are integral to maintaining a strong relationship with our customers and stakeholders. Therefore, we are committed to addressing any concerns and queries regarding the error in a prompt and fair manner. Our customer service team has been provided with all necessary information to handle any inquiries related to this matter. If you have any specific concerns or questions, please do not hesitate to contact me or our customer support team at [Phone Number] or [Email Address]. Once again, on behalf of [Your Company Name], I genuinely apologize for any inconvenience or confusion caused by the error in our advertisement. We value our customers' trust and remain dedicated to providing exceptional products and services. Your continued support is greatly appreciated. Thank you for your understanding and patience. We look forward to serving you better in the future. Sincerely, [Your Name] [Your Designation] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.