[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP Code] Subject: Denial of Request for Quarterly Billing Dear [Customer's Name], I hope this letter finds you well. I am writing to address your recent request for quarterly billing for your [product/service] subscription with [Your Company Name]. After careful consideration of your request, we regret to inform you that we are unable to approve it at this time. We understand that you may have your reasons for requesting quarterly billing, but unfortunately, our billing system is structured to support only monthly billing cycles. This allows us to efficiently manage our billing process and provide prompt customer service whenever necessary. Therefore, we are unable to accommodate your request for a change in billing frequency. Please note that our monthly billing system brings numerous advantages to our customers. By opting for monthly billing, you benefit from regular payment reminders, which ensures that your subscription remains active without any interruptions. Additionally, monthly billing provides greater flexibility for budgeting, as charges are spread evenly throughout the year, making it easier to track expenses. We genuinely value your loyalty as a customer, and we understand that our decision may not align with your preferences. However, we believe that maintaining consistency in our billing practices is crucial to serving all our customers fairly and efficiently. We kindly request you to continue with the current monthly billing arrangement. If you have any concerns or difficulties in adhering to this billing cycle, please don't hesitate to reach out to our dedicated customer support team. We are more than willing to assist you and explore alternate solutions that suit your needs. Once again, we apologize for any inconvenience caused by our inability to fulfill your request. Your satisfaction as a customer is of utmost importance to us, and we appreciate your understanding and continued patronage. If you have any further questions or require any clarification, please feel free to contact us at [Customer Support Phone Number] or [Customer Support Email Address]. Thank you for your understanding, and we look forward to assisting you further. Sincerely, [Your Name] [Your Title/Position] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.