Connecticut Modelo de carta de solicitud de reparación en garantía - Sample Letter for Request for Warranty Repair

• Category: Cartas - No legales - Solicitudes
• State: Multi-State
• Control #: US-0270LR
• Format: Word

Description

Carta del cliente solicitando la reparación en garantía de la mercancía. [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Company Name] [Address] [City, State, ZIP] Subject: Request for Warranty Repair for [Product Model/Serial Number] Dear [Recipient's Name], I am writing to formally request a warranty repair for my [Product Model/Serial Number], which I purchased from your esteemed company. I have encountered an issue with the product, and I believe it falls within the terms of the warranty as stated in the purchase agreement. I would like to provide you with a detailed description of the issue to facilitate the repair process. The [Product Model/Serial Number] is experiencing the following problem: [Explain the issue in a clear and concise manner, mentioning relevant details such as when it started, any error messages displayed, or any specific situations in which the problem occurs]. I have thoroughly examined the user manual and troubleshooting guide that came with the product to troubleshoot the problem, but unfortunately, I have not been able to resolve it. As the product is still under the warranty period, I kindly request you to arrange for the necessary repairs or replacements. Additionally, I would appreciate if you could outline the specific steps I need to follow to proceed with the warranty repair. Please provide me with clear instructions on how to send the product back to your service center, any required documentation that needs to be filled out, and the estimated timeframe for the repair process. I would also like to clarify the terms of the warranty coverage to ensure we are on the same page. The warranty documentation specifies [mention the key points mentioned in the warranty such as duration, coverage limitations, and any other relevant details]. I kindly request you to confirm these details in your reply to avoid any potential confusion. Enclosed with this letter, I have included copies of the original purchase receipt and the warranty certificate for your reference. Please inform me if any further documentation is required in order to proceed with the warranty repair. I hope to receive a prompt response from your end, acknowledging my request and providing clear directions on how to proceed. I have been a satisfied customer of your company for [duration of your relationship with the company], and I trust that you will honor your commitment to customer satisfaction. Should you require any additional information or have any questions regarding my request, please do not hesitate to contact me by phone or email [provide contact details]. Thank you for your attention to this matter, and I look forward to a swift resolution of the issue. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Company Name] [Address] [City, State, ZIP] Subject: Request for Warranty Repair for [Product Model/Serial Number] Dear [Recipient's Name], I am writing to formally request a warranty repair for my [Product Model/Serial Number], which I purchased from your esteemed company. I have encountered an issue with the product, and I believe it falls within the terms of the warranty as stated in the purchase agreement. I would like to provide you with a detailed description of the issue to facilitate the repair process. The [Product Model/Serial Number] is experiencing the following problem: [Explain the issue in a clear and concise manner, mentioning relevant details such as when it started, any error messages displayed, or any specific situations in which the problem occurs]. I have thoroughly examined the user manual and troubleshooting guide that came with the product to troubleshoot the problem, but unfortunately, I have not been able to resolve it. As the product is still under the warranty period, I kindly request you to arrange for the necessary repairs or replacements. Additionally, I would appreciate if you could outline the specific steps I need to follow to proceed with the warranty repair. Please provide me with clear instructions on how to send the product back to your service center, any required documentation that needs to be filled out, and the estimated timeframe for the repair process. I would also like to clarify the terms of the warranty coverage to ensure we are on the same page. The warranty documentation specifies [mention the key points mentioned in the warranty such as duration, coverage limitations, and any other relevant details]. I kindly request you to confirm these details in your reply to avoid any potential confusion. Enclosed with this letter, I have included copies of the original purchase receipt and the warranty certificate for your reference. Please inform me if any further documentation is required in order to proceed with the warranty repair. I hope to receive a prompt response from your end, acknowledging my request and providing clear directions on how to proceed. I have been a satisfied customer of your company for [duration of your relationship with the company], and I trust that you will honor your commitment to customer satisfaction. Should you require any additional information or have any questions regarding my request, please do not hesitate to contact me by phone or email [provide contact details]. Thank you for your attention to this matter, and I look forward to a swift resolution of the issue. Yours sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.