District of Columbia Ejemplo de carta de disculpa y reemplazo de bienes dañados - Sample Letter for Apology and Replacement of Damaged Goods

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• Control #: US-0109LR
• Format: Word

Description

Carta de la empresa al cliente pidiendo disculpas por la mercancía dañada. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Apology and Request for Replacement of Damaged Goods Dear [Recipient's Name], I hope this letter finds you well. I am writing to express my sincere apologies for the recent inconvenience caused due to the delivery of damaged goods from your esteemed company. As a valued customer, I believe it is important to bring this matter to your attention and request a replacement for the damaged items. On [date], I received a shipment of goods from your company with the tracking number [tracking number]. However, upon inspecting the package, I was dismayed to find that some items were severely damaged. The damaged goods include [describe the damaged goods in detail]. I have enclosed photographic evidence for your reference, which clearly depicts the extent of the damage caused. I understand that unforeseen circumstances can occur during the shipping process, and I believe this unfortunate incident may have been the result of mishandling or improper packaging. However, as a responsible consumer, it is essential for me to receive undamaged goods that are in perfect condition as promised at the time of purchase. I have always appreciated the superior quality of your products and the exceptional services provided by your company, which is why I have been a loyal customer for several years. Given the circumstances, I kindly request that you arrange for the immediate replacement of the damaged goods mentioned above. I would be grateful if you could expedite this process to minimize any further inconvenience caused. Furthermore, I would appreciate a confirmation from your end regarding the status of the replacement shipment, along with a revised tracking number once it has been dispatched. To facilitate the return of the damaged items, please advise on the most convenient method of return shipping. I will take utmost care to ensure their safe packaging and timely return. Additionally, should you require any further information or documentation from my side, please do not hesitate to contact me at [your phone number] or via email at [your email address]. Once again, I sincerely apologize for any inconvenience caused and appreciate your prompt attention to this matter. I trust that your esteemed company will take immediate action to rectify this situation. I am confident that your dedicated team will resolve this issue in a timely and satisfactory manner, reaffirming my faith in your brand and commitment to customer satisfaction. Thank you for your understanding and cooperation in advance. I look forward to your prompt response and the expedited replacement of the damaged goods. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Apology and Request for Replacement of Damaged Goods Dear [Recipient's Name], I hope this letter finds you well. I am writing to express my sincere apologies for the recent inconvenience caused due to the delivery of damaged goods from your esteemed company. As a valued customer, I believe it is important to bring this matter to your attention and request a replacement for the damaged items. On [date], I received a shipment of goods from your company with the tracking number [tracking number]. However, upon inspecting the package, I was dismayed to find that some items were severely damaged. The damaged goods include [describe the damaged goods in detail]. I have enclosed photographic evidence for your reference, which clearly depicts the extent of the damage caused. I understand that unforeseen circumstances can occur during the shipping process, and I believe this unfortunate incident may have been the result of mishandling or improper packaging. However, as a responsible consumer, it is essential for me to receive undamaged goods that are in perfect condition as promised at the time of purchase. I have always appreciated the superior quality of your products and the exceptional services provided by your company, which is why I have been a loyal customer for several years. Given the circumstances, I kindly request that you arrange for the immediate replacement of the damaged goods mentioned above. I would be grateful if you could expedite this process to minimize any further inconvenience caused. Furthermore, I would appreciate a confirmation from your end regarding the status of the replacement shipment, along with a revised tracking number once it has been dispatched. To facilitate the return of the damaged items, please advise on the most convenient method of return shipping. I will take utmost care to ensure their safe packaging and timely return. Additionally, should you require any further information or documentation from my side, please do not hesitate to contact me at [your phone number] or via email at [your email address]. Once again, I sincerely apologize for any inconvenience caused and appreciate your prompt attention to this matter. I trust that your esteemed company will take immediate action to rectify this situation. I am confident that your dedicated team will resolve this issue in a timely and satisfactory manner, reaffirming my faith in your brand and commitment to customer satisfaction. Thank you for your understanding and cooperation in advance. I look forward to your prompt response and the expedited replacement of the damaged goods. Yours sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.