District of Columbia (DC) Sample Letter for Refusal to Accept Late Return of Merchandise: [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer's Name] [Customer's Address] [City, State, ZIP] Subject: Refusal to Accept Late Return of Merchandise Dear [Customer's Name], I hope this letter finds you well. I am writing to address your recent request for a return of merchandise past the specified return period. While we value your satisfaction as a customer, I regret to inform you that we are unable to accept returns outside the designated timeframe. As stated in our return policy, we require all merchandise to be returned within [specific number of days] from the date of purchase. This policy is in place to ensure fairness and efficiency in our operations, enabling us to maintain the highest quality of service for all our customers. Your purchase, [description of the merchandise], was made on [purchase date]. Our records indicate that the return period for this item expired on [end of return period]. Unfortunately, as we strictly adhere to our policies, we are unable to accommodate your request for a return at this time. We understand that situations may arise where returning a product within the allotted time may not be possible. However, in order to provide fair and consistent service to all of our customers, we must enforce our return policy without exceptions. We encourage you to thoroughly review our return policy in the future to ensure that you are fully aware of the terms and conditions of any potential return. Our policy is available on our website or can be obtained by contacting our customer service department. We value your loyalty as a customer and would be more than happy to assist you with any concerns or inquiries you may have regarding the product that you purchased. Please feel free to reach out to our customer service department at [customer service contact information] for any further assistance. Thank you for your understanding. We appreciate your business and look forward to serving you in the future. Sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.