District of Columbia Modelo de carta para el seguimiento de un pedido duplicado - Sample Letter for Follow-up on Duplicate Order

• Category: Cartas - No legales - Seguimiento
• State: Multi-State
• Control #: US-0246LR
• Format: Word

Description

Carta de seguimiento de pedido duplicado. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Follow-up on Duplicate Order — [Order Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to address an issue concerning a duplicate order I recently received from [Company Name], which pertains to order number: [Order Number]. Firstly, I would like to express my gratitude for the prompt processing of my initial order with your company. However, upon receiving the package, I discovered that it contained two identical sets of the items I had purchased. As per your organization's policies and procedures, I am obliged to notify you of this mistake and seek clarification on the best course of action. To provide you with a comprehensive overview of the situation, I enclose copies of the original order confirmation, the duplicate delivery note, and the packaging slip. These documents should assist you in verifying the discrepancy. The items received are as follows: [List the items received in duplicate]. I kindly request your assistance in rectifying this situation promptly. Considering the nature of the error, I would appreciate a refund for the duplicate items or an appropriate adjustment to my account. Additionally, I am willing to arrange for the return of the duplicate order at your convenience. Please advise me on the necessary steps I should take to facilitate the return. Moreover, I would like to emphasize the importance of addressing this matter urgently, as it has caused inconvenience and financial implications on my end. I have always had a positive impression of your company's commitment to customer satisfaction, and I trust that you will handle this matter with utmost professionalism. In the event that I do not receive a satisfactory resolution within [reasonable time frame, e.g., ten working days], I may have to explore alternative measures to protect my rights as a consumer. However, I remain optimistic that we can resolve this matter amicably. I appreciate your attention to this issue and anticipate a prompt resolution. If you require any further information or documents, please do not hesitate to contact me at [phone number] or [email address]. Thank you for your understanding. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Follow-up on Duplicate Order — [Order Number] Dear [Recipient's Name], I hope this letter finds you well. I am writing to address an issue concerning a duplicate order I recently received from [Company Name], which pertains to order number: [Order Number]. Firstly, I would like to express my gratitude for the prompt processing of my initial order with your company. However, upon receiving the package, I discovered that it contained two identical sets of the items I had purchased. As per your organization's policies and procedures, I am obliged to notify you of this mistake and seek clarification on the best course of action. To provide you with a comprehensive overview of the situation, I enclose copies of the original order confirmation, the duplicate delivery note, and the packaging slip. These documents should assist you in verifying the discrepancy. The items received are as follows: [List the items received in duplicate]. I kindly request your assistance in rectifying this situation promptly. Considering the nature of the error, I would appreciate a refund for the duplicate items or an appropriate adjustment to my account. Additionally, I am willing to arrange for the return of the duplicate order at your convenience. Please advise me on the necessary steps I should take to facilitate the return. Moreover, I would like to emphasize the importance of addressing this matter urgently, as it has caused inconvenience and financial implications on my end. I have always had a positive impression of your company's commitment to customer satisfaction, and I trust that you will handle this matter with utmost professionalism. In the event that I do not receive a satisfactory resolution within [reasonable time frame, e.g., ten working days], I may have to explore alternative measures to protect my rights as a consumer. However, I remain optimistic that we can resolve this matter amicably. I appreciate your attention to this issue and anticipate a prompt resolution. If you require any further information or documents, please do not hesitate to contact me at [phone number] or [email address]. Thank you for your understanding. Yours sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.