Florida Sample Letter for Request for Refund — Returned Merchandise [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Company Address] [City, State, ZIP Code] Dear [Recipient's Name], I am writing to request a refund for a recently returned merchandise that I purchased from your company. I am dissatisfied with the product and believe it does not meet the standards and specifications mentioned in your company's terms and policies. On [date of purchase], I purchased [product name] from your store/website with the order number [order number]. However, upon receiving the item on [date received], I noticed several issues and defects that render the product unusable and not as advertised. [List the specific issues, defects, or discrepancies found with the product. Be sure to include relevant details such as product model, size, color, etc. If applicable, mention any attempts made to resolve the issue, such as contacting customer service or returning the merchandise.] As a well-informed consumer, I am aware of my rights as outlined in the Consumer Protection laws of Florida. According to Florida State Statutes [cite the specific statute numbers, if applicable], consumers have the right to request a refund for unsatisfactory products within a reasonable time frame. Enclosed with this letter, please find copies of all relevant documents, including the sales receipt, order confirmation, product description, and any correspondence related to this matter. I have also included photographs clearly indicating the issues with the merchandise. I kindly request that you process my refund in accordance with your company's refund policy, which states [quote the refund policy if available]. According to this policy, I am eligible for a full refund of the purchase price, including any shipping fees incurred. In addition, please be aware that under Florida law, companies are also required to refund any reasonable costs incurred by the consumer, such as return shipping fees or restocking charges. I kindly request that you include these costs in the refund as well. I trust that you will handle this matter promptly and professionally. Please confirm in writing once the refund has been processed, and provide an estimated timeframe for when the funds will be returned to my account. Should you require any further information or have any questions, please do not hesitate to contact me at the contact details provided above. I look forward to a swift resolution to this matter. Thank you for your attention to this request. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.