Florida Sample Letter for Confirmation of Telephone Report of Problem [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company/Organization Name] [Address] [City, State, ZIP] Subject: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing this letter to confirm the telephone report I made earlier today regarding a problem I am experiencing. I spoke with [Customer Service Representative's Name] at [Customer Service Department] about the issue and provided the necessary details. I am a resident of Florida and with utmost concern, I would like to report a problem related to [specify the problem/query in detail]. The issue is [describe the issue and specify any specific details or incidents related to it]. During my conversation with [Customer Service Representative's Name], I was provided with valuable assistance and provided the assurance that the matter will be investigated thoroughly. I appreciate the prompt attention I received while reporting the problem, which further increased my confidence in your organization's commitment to excellent customer service. To summarize, the key points discussed during the telephone conversation were as follows: 1. Date and time of the phone call: [Provide specific date and time]. 2. Person spoken to and their position: [Provide the name and designation of the customer service representative]. 3. Summary of the problem: [Briefly describe the problem, specifying any important details]. 4. Actions promised or taken: [Mention any specific actions promised by the representative or any steps taken thus far]. To help facilitate a quick resolution to this matter, I would like to request the following: 1. Acknowledgment of this letter within [specify a time frame, usually not more than 5 business days]. 2. A detailed investigation into the reported problem and regular updates on the progress made. 3. A timeframe for the expected resolution or steps taken to mitigate the problem. 4. Any further information or documentation that may be required from my end to assist in resolving the issue. I firmly believe your organization's commitment to customer satisfaction and trust that you will take the necessary steps to address this matter promptly. I sincerely appreciate your attention to this concern, and thank you in advance for your cooperation. Furthermore, I expect to hear from you soon regarding the progress made in addressing the reported problem. Please feel free to contact me at [Phone Number] or [Email Address] if any further information is required. Thank you for your prompt attention to this matter. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.