Dear [Recipient's Name], I am writing this letter to extend my sincere apologies for a printing error in our recent advertisement that appeared in [Publication's Name] on [Date]. We deeply regret any confusion or inconvenience this may have caused you and our valued customers. At [Company Name], we strive to maintain the highest standards of accuracy and professionalism in our advertising campaigns. Unfortunately, due to an oversight in the proofreading process, an error occurred and was published in our advertisement. We take full responsibility for this mistake, and rest assured that immediate measures have been taken to prevent such errors from occurring again in the future. The misleading information in the advertisement erroneously stated that our Florida vacation packages include complimentary flights from [Origin City]. However, the correct offer is that our packages provide complimentary airport transfers, ensuring a convenient and seamless experience for our esteemed guests. We understand the frustration and disappointment this may have caused, especially if you were planning to take advantage of this promotional offer. Rest assured, we are committed to rectifying this situation accordingly. To mitigate any inconveniences caused by this error, we would like to offer you a [discount/upgrade/complimentary service] on your next booking with us as a gesture of goodwill. Additionally, we have already launched a revised advertisement in [Publication's Name], clearly stating the accurate details of our Florida vacation packages. Once again, please accept our sincere apologies for any inconvenience caused. We highly value your trust and patronage, and we are taking immediate steps to prevent such errors from occurring in the future. We look forward to serving you with our utmost dedication and commitment. Please contact our customer service team at [Phone Number] or [Email Address] should you have any questions or require further assistance. Thank you for your understanding and continued support. Sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.