Guam Sample Letter for Response to Order on Expired Credit Card Dear [Customer's Name], We hope this letter finds you in good health and high spirits. We are writing to address the recent order you placed using an expired credit card on our website. Firstly, we genuinely appreciate your continued trust in our services and products. We regret to inform you that we were unable to process your order due to the expiration of your credit card. However, we understand that it is common for credit cards to expire, and we are here to assist you in rectifying this issue seamlessly. To ensure a hassle-free shopping experience, we kindly request that you update your credit card information with the new expiration date, as well as any other changes that may have occurred, such as a new card number or security code. You may conveniently update your credit card details by logging into your account on our website or contacting our customer service department at [customer service number]. If you encounter any difficulties while updating your credit card information, please do not hesitate to reach out to us. Our dedicated customer service representatives are available to guide you through the process, answer any questions you may have, and assist in completing your order. Please be advised that until your credit card information is successfully updated, we regretfully cannot proceed with the processing of your order. However, as soon as you provide us with the updated information, we will promptly process your order and notify you once it is on its way to you. We greatly value your satisfaction and loyalty as our esteemed customer and sincerely apologize for any inconvenience this may have caused. Our team is committed to providing you with a seamless shopping experience, and we appreciate your understanding and cooperation in resolving this matter. Thank you for your prompt attention to this matter. We genuinely hope to resolve this issue swiftly and have your order processed to your satisfaction. Should you have any further concerns or require any assistance, please feel free to contact us at any time. We appreciate your business and look forward to serving you again soon. Best regards, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.