Dear [Airline Name], I am writing to request a refund for the airfare I purchased for my planned trip to Hawaii. Due to unforeseen circumstances, I am unable to travel on the scheduled dates and therefore seek reimbursement of the ticket cost. I had booked a [round-trip/one-way] flight from [Departure City] to [Destination City — Hawaii] with confirmation number [Flight Confirmation Number]. The departure date was originally set for [Date] and the return date was supposed to be [Date]. However, circumstances beyond my control have arisen, preventing me from being able to make the trip. I understand that according to your refund policy, airfare refunds are usually subjected to certain conditions and restrictions. However, given the exceptional circumstances and the impact of [explain the reason for cancellation, such as a family emergency, medical condition, or any other valid reason], I kindly request that an exception be made and a full refund be granted. To support my claim, I have attached the necessary documents, such as medical certificates, proof of the emergency, or any other relevant documentation that proves the validity of my request. I have been a loyal customer of [Airline Name] and have always been satisfied with the level of service provided. I hope that you will take my situation into consideration and assist me in resolving this matter by approving the requested refund. If it is not possible to provide a full refund, I kindly request that you consider offering a credit voucher or allowing me to reschedule my flight without any penalties, as this would provide an alternative solution that meets both parties' interests. Please let me know the status of my request as soon as possible. I can be reached at [Your Contact Information] or via email at [Your Email Address]. Thank you for your attention to this matter, and I sincerely hope for a positive resolution. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.