Iowa Modelo de carta de respuesta a la solicitud de servicio sobre la garantía vencida - Sample Letter for Response to Request for Service on Expired Warranty

• Category: Cartas - No legales - Respuestas
• State: Multi-State
• Control #: US-0464LR
• Format: Word

Description

Carta de la empresa al cliente ofreciendo una respuesta a una solicitud de servicio sobre una garantía vencida. [Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], I hope this letter finds you well. We received your recent request for service under an expired warranty, and we greatly appreciate your continued loyalty and trust in our company. I understand the importance of resolving your concerns promptly and effectively, and I assure you that we are committed to providing the best possible customer service experience. After carefully reviewing your request, it has come to our attention that your warranty on the [product/service] has expired on [expiry date]. Consequently, we regret to inform you that we are unable to provide service under the warranty as it is no longer valid. However, please rest assured that we value your patronage and would be pleased to assist you with alternative options to address your current issue. We understand that dealing with a product or service malfunction can be frustrating, especially when you expected coverage under the warranty. Therefore, we have compiled a list of potential solutions to resolve your issue: 1. Out-of-Warranty Repair: While your warranty has expired, we offer repair services on a fee basis. Our team of skilled technicians will thoroughly assess your [product/service] and provide an estimate for the repair costs. Additionally, we will share with you the details of the repair process and the turnaround time involved. 2. Replacement Parts: In case the issue with your [product/service] can be resolved by replacing specific parts, we can offer you the option to purchase those parts directly from us. Our support team will guide you through the process, including providing the relevant part numbers, pricing, and delivery options. 3. Trade-In/Upgrade Options: As a valuable customer, we are pleased to extend an exclusive trade-in or upgrade offer to you. By upholding our commitment to customer satisfaction, we can provide you with special pricing considerations on a new [product/service]. This will allow you to enjoy the latest features and benefits while accommodating your budget. Please be assured that our support team is available to answer any questions you may have and provide further assistance in identifying the best solution for your situation. Should you choose one of the above alternatives, kindly contact our customer service department at [phone number] or via email at [email address]. Our representatives are trained to address your concerns promptly and provide expert guidance throughout the process. Once again, we sincerely apologize for any inconvenience caused by your expired warranty. We appreciate your understanding and the opportunity to continue serving you. Our primary goal is to ensure your satisfaction, and we look forward to working with you to resolve this matter in a mutually beneficial manner. Thank you for your continued support. Best regards, [Your Name] [Your Title] [Company Name]

[Your Name] [Your Address] [City, State, Zip] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], I hope this letter finds you well. We received your recent request for service under an expired warranty, and we greatly appreciate your continued loyalty and trust in our company. I understand the importance of resolving your concerns promptly and effectively, and I assure you that we are committed to providing the best possible customer service experience. After carefully reviewing your request, it has come to our attention that your warranty on the [product/service] has expired on [expiry date]. Consequently, we regret to inform you that we are unable to provide service under the warranty as it is no longer valid. However, please rest assured that we value your patronage and would be pleased to assist you with alternative options to address your current issue. We understand that dealing with a product or service malfunction can be frustrating, especially when you expected coverage under the warranty. Therefore, we have compiled a list of potential solutions to resolve your issue: 1. Out-of-Warranty Repair: While your warranty has expired, we offer repair services on a fee basis. Our team of skilled technicians will thoroughly assess your [product/service] and provide an estimate for the repair costs. Additionally, we will share with you the details of the repair process and the turnaround time involved. 2. Replacement Parts: In case the issue with your [product/service] can be resolved by replacing specific parts, we can offer you the option to purchase those parts directly from us. Our support team will guide you through the process, including providing the relevant part numbers, pricing, and delivery options. 3. Trade-In/Upgrade Options: As a valuable customer, we are pleased to extend an exclusive trade-in or upgrade offer to you. By upholding our commitment to customer satisfaction, we can provide you with special pricing considerations on a new [product/service]. This will allow you to enjoy the latest features and benefits while accommodating your budget. Please be assured that our support team is available to answer any questions you may have and provide further assistance in identifying the best solution for your situation. Should you choose one of the above alternatives, kindly contact our customer service department at [phone number] or via email at [email address]. Our representatives are trained to address your concerns promptly and provide expert guidance throughout the process. Once again, we sincerely apologize for any inconvenience caused by your expired warranty. We appreciate your understanding and the opportunity to continue serving you. Our primary goal is to ensure your satisfaction, and we look forward to working with you to resolve this matter in a mutually beneficial manner. Thank you for your continued support. Best regards, [Your Name] [Your Title] [Company Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.