[Your Name] [Your Position] [Company Name] [Company Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP Code] Subject: Denial of Request for Additional Discount Dear [Customer Name], I hope this letter finds you well. Thank you for reaching out to us and for your continued support as a valued customer. We appreciate your business and would like to express our gratitude for your trust in our products/services. However, after careful review and consideration of your request for an additional discount on [product/service], I regret to inform you that we are unable to fulfill your request at this time. This decision has been made after exhaustively analyzing our current pricing structure, profit margin, and overall company goals. At [Company Name], we strive to offer competitive prices without compromising the quality and excellence of our products/services. Our pricing strategy is meticulously designed to strike a balance between affordability and sustainability. We ensure that our prices are fair and reflective of the value we provide to our customers. While we understand that you may have expected further discounts, we respectfully ask for your understanding that granting additional discounts may not be feasible in the present circumstances. Our pricing model ensures that we can continue delivering exceptional products/services, maintaining the highest level of customer satisfaction. Please note that we highly value your patronage and sincerely appreciate your loyalty. We would be more than happy to discuss alternative options that could meet your budgetary constraints while still providing you with the quality and benefits you expect. Our dedicated customer support team is available to address any concerns or inquiries you may have. Please feel free to contact our customer service department at [phone number] or email us at [email address]. We are committed to providing you with exceptional service and will do our best to explore appropriate alternatives to accommodate you. Once again, we thank you for your valued business and trust in our company. We hope for the opportunity to serve you better in the future and look forward to your continued association with [Company Name]. Sincerely, [Your Name] [Your Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.