Sample Letter for Confirmation of Telephone Report of Problem in Illinois: [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Job Title] [Recipient's Department] [Company/Organization Name] [Company/Organization Address] [City, State, ZIP] Dear [Recipient's Name], Subject: Confirmation of Telephone Report of Problem I am writing this letter to formally confirm the telephone report I made earlier today regarding a problem I encountered [briefly mention the problem], which requires immediate attention. I am a resident of Illinois, and I am seeking prompt resolution of the said issue. I spoke with one of your representatives, [Representative's Name], and provided them with detailed information regarding the problem. They assured me that the matter would be resolved promptly, but advised me to provide a written confirmation of the telephone report for record-keeping purposes. I am grateful for their assistance and professionalism. As per our conversation, I have outlined the details of the problem below: 1. Date and Time of Incident: [Date and Time] 2. Detailed Description of the Problem: [Provide a thorough description of the problem, including any relevant information, such as error messages, product details, and any actions taken so far to resolve the issue] 3. Supporting Documentation: [If any supporting documents, such as photographs, invoices, or relevant emails, were mentioned or provided during the call, mention them here. If not applicable, mention "None."] 4. Reference Number or Ticket Number: [If a reference or ticket number was provided during the call, include it here] I kindly request that you treat this matter as urgent and assign it the appropriate resources to ensure swift resolution. As an Illinois resident, I understand that we may have certain rights and remedies as consumers under applicable laws and regulations. I trust that your organization will take all necessary steps to address the issue promptly and effectively. It would be greatly appreciated if you could acknowledge receipt of this letter at your earliest convenience. Additionally, please provide me with an estimated timeline for addressing the problem and keeping me informed of any progress made. Should you require any further information or have any questions, please do not hesitate to contact me at the provided phone number or email address. I remain available to cooperate fully to reach a satisfactory resolution. Thank you for your immediate attention to this matter. I trust that your company/organization will prioritize customer satisfaction and act promptly to resolve the problem. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.