Massachusetts Carta de muestra para la confirmación del informe telefónico del problema - Sample Letter for Confirmation of Telephone Report of Problem

• Category: Cartas - No legales - Confirmación
• State: Multi-State
• Control #: US-0295LR
• Format: Word

Description

Carta de la empresa confirmando el teléfono con el cliente sobre un problema experimentado por el cliente. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company/Organization Name] [Address] [City, State, ZIP Code] Re: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing to formally confirm my recent telephone report of a problem that requires immediate attention. Our conversation took place on [Date] at approximately [Time] when I spoke with [Customer Service Representative's Name] regarding the issue I faced with [Product/Service]. Initially, I would like to express my gratitude for the prompt response and excellent customer service provided during our conversation. I truly appreciate your attentiveness and willingness to assist in resolving the matter at hand. To provide further context, I am encountering the following problem with [Product/Service]: 1. [Describe Problem Type 1]: State the specific issue you are experiencing in detail, including any error messages, system malfunctions, or other relevant symptoms. 2. [Describe Problem Type 2]: If applicable, mention any additional issues you have encountered, ensuring clarity and specificity. Based on our conversation, I understand that to address the reported problem, the suggested course of action includes the following: 1. [Mention Solution Type 1]: Describe the steps recommended by the customer service representative or any specific instructions provided to troubleshoot or fix the issue. 2. [Mention Solution Type 2]: If more than one solution was suggested, add details about the alternative approach, if any, given by the representative. However, in order to proceed with the recommended solution(s), I kindly request your assistance in providing a timeframe for the resolution, relevant reference numbers, or any other essential information necessary to complete the troubleshooting process effectively. Additionally, please inform me if there are any charges associated with the proposed solution(s) and provide relevant billing information, if applicable. I understand that unforeseen circumstances may arise, causing potential delays in the resolution process. However, I kindly request regular updates and clear communication in case of any changes, progress, or further actions required from my end. Finally, I would like to emphasize my expectations regarding the prompt and satisfactory resolution of the reported problem. As a valued customer, I believe in the commitment and professionalism of your organization in addressing customer concerns efficiently. Please confirm the receipt of this letter and ensure that it is directed to the appropriate department for further action. I eagerly await your response within [mention a reasonable time frame, e.g., 5 business days] to avoid any inconvenience caused by the unresolved issue. Thank you for your attention to this matter, and I remain confident in your ability to provide a swift and suitable resolution. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Company/Organization Name] [Address] [City, State, ZIP Code] Re: Confirmation of Telephone Report of Problem Dear [Recipient's Name], I am writing to formally confirm my recent telephone report of a problem that requires immediate attention. Our conversation took place on [Date] at approximately [Time] when I spoke with [Customer Service Representative's Name] regarding the issue I faced with [Product/Service]. Initially, I would like to express my gratitude for the prompt response and excellent customer service provided during our conversation. I truly appreciate your attentiveness and willingness to assist in resolving the matter at hand. To provide further context, I am encountering the following problem with [Product/Service]: 1. [Describe Problem Type 1]: State the specific issue you are experiencing in detail, including any error messages, system malfunctions, or other relevant symptoms. 2. [Describe Problem Type 2]: If applicable, mention any additional issues you have encountered, ensuring clarity and specificity. Based on our conversation, I understand that to address the reported problem, the suggested course of action includes the following: 1. [Mention Solution Type 1]: Describe the steps recommended by the customer service representative or any specific instructions provided to troubleshoot or fix the issue. 2. [Mention Solution Type 2]: If more than one solution was suggested, add details about the alternative approach, if any, given by the representative. However, in order to proceed with the recommended solution(s), I kindly request your assistance in providing a timeframe for the resolution, relevant reference numbers, or any other essential information necessary to complete the troubleshooting process effectively. Additionally, please inform me if there are any charges associated with the proposed solution(s) and provide relevant billing information, if applicable. I understand that unforeseen circumstances may arise, causing potential delays in the resolution process. However, I kindly request regular updates and clear communication in case of any changes, progress, or further actions required from my end. Finally, I would like to emphasize my expectations regarding the prompt and satisfactory resolution of the reported problem. As a valued customer, I believe in the commitment and professionalism of your organization in addressing customer concerns efficiently. Please confirm the receipt of this letter and ensure that it is directed to the appropriate department for further action. I eagerly await your response within [mention a reasonable time frame, e.g., 5 business days] to avoid any inconvenience caused by the unresolved issue. Thank you for your attention to this matter, and I remain confident in your ability to provide a swift and suitable resolution. Yours sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.