Subject: Massachusetts Sample Letter for Refund Regarding Duplicate Payment — Request for Prompt Resolution Dear [Service Provider's Name], I am writing to bring to your attention an issue regarding a duplicate payment made for [product/service] on [date]. I am a valued customer of your reputable company, and I have always appreciated the quality of your products/services. However, I recently discovered that I inadvertently made two identical payments for the same invoice number [invoice number] and amount [payment amount]. I kindly request your prompt attention to resolve this matter and expedite the refund process. As per the Massachusetts consumer protection laws and regulations, it is my right as a consumer to receive a refund for any duplicate payments made, as they are considered an error on either mine or your end. This situation not only causes inconvenience but also disrupts my financial planning. To facilitate a swift resolution, I have enclosed the relevant details of the duplicate payment made: 1. Invoice number: [invoice number] 2. Date of payment: [payment date] 3. Payment method: [credit card, bank transfer, etc.] 4. Transaction reference/confirmation number: [transaction ID/reference number] 5. Payment amount: [payment amount] 6. Description of payment: [brief description of the product/service purchased] Please investigate this matter thoroughly and verify the duplicate payment transaction. I kindly request that you process the refund as soon as possible. According to Massachusetts law, refunds for any duplicate payments should be issued within 30 days from the date of the request. If you need any additional information or documentation to facilitate the refund process, please do not hesitate to contact me at [phone number] or via email at [email address]. I would be more than willing to provide any necessary evidence or proof of payment upon your request. I trust that your company values customer satisfaction and stands by its commitment to exceptional service. Furthermore, I kindly request your immediate attention to this matter and ensure a prompt resolution. Your swift cooperation in processing the refund will be greatly appreciated. Thank you for your prompt action in addressing this issue. I look forward to receiving confirmation of the refund and a resolution to this matter within a reasonable timeframe. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP] [Phone number] [Email address] Optional: Enclosures: — Copy of the paymenrecei's’ss(s— - Any other relevant supporting documents.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.