Maryland Sample Letter for Denial of Request and Policy Explanation Subject: Denial of Request and Policy Explanation Dear [Sender's Name], I hope this letter finds you well. We appreciate your recent request for [specific request], and we understand its importance to you. However, after careful consideration, we regret to inform you that your request has been denied based on our company's policy. In this letter, we aim to explain our policy and the reasons behind our decision. Firstly, it is crucial to clarify our company's policy regarding [specific policy]. Our policy is designed to prioritize efficiency, fairness, and compliance with legal and ethical standards. While we genuinely value our customers' requests and strive to fulfill them whenever possible, there are instances where certain factors restrict us from granting them. In the case of your request, it was assessed against our policy guidelines. Unfortunately, it did not meet the necessary criteria due to [specific reason(s)]. It is important to highlight that this decision does not reflect on the significance or quality of your request; rather, it is based solely on our adherence to company policy. Furthermore, we understand that receiving a denial can be disappointing and frustrating. However, we want to assure you that our decision was reached considering various factors to ensure consistency and fairness among all our customers. We acknowledge the impact this denial may have on you, and we genuinely apologize for any inconvenience caused. In order to provide transparency and uphold our commitment to customer satisfaction, we would like to highlight alternative options that may address your needs. [Mention any available alternatives, if applicable.] We encourage you to review our policy guidelines, which can be found on our website or by contacting our customer service department. Should you have any specific concerns or questions regarding the policy or your denied request, please do not hesitate to reach out to us. We are committed to addressing your queries and providing any necessary clarification to better understand our decision. We sincerely value your business and appreciate your understanding in this matter. Furthermore, we remain dedicated to serving you to the best of our abilities within the framework of our policies and guidelines. Thank you for your continued support, and we hope to keep providing you with exceptional service in the future. Yours sincerely, [Your Name] [Your Title] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.