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One-minute managers recognize that feedback is an invaluable management tool. They provide feedback on specific terms about what their people are doing well and poorly. They recognize that it's easier for people to do well when they receive crystal-clear feedback on how they are doing. Feedback helps people succeed.
Agree on your goals. See what good behavior looks like. Write out each of your goals on a single sheet of paper using less than 250 words. Read and re-read each goal, which requires only a minute or so each time you do it.
1-Sentence-Summary: The One Minute Manager gives managers three simple tools, which each take 60 seconds or less, but can tremendously improve how they do their job: getting people to stay motivated, happy and deliver great work. Ken Blanchard and Spencer Johnson are legends on their own already.
The One Minute Manager is an easily read story which quickly shows you three very practical management techniques. As the story unfolds, you will discover several studies in medicine and the behavioral sciences which help you to understand why these apparently simple methods work so well with so many people.
Set one minute goalsPlan the goals together and describe them briefly and clearly. Show people what good performance looks like. Have people write out each of their goals, with due dates, on a single page. Ask them to review their most important goals each day, which takes only a few minutes to do.
Reprimand people immediately. Tell people exactly how you feel about what they did wrong. Pause to help your transition from your feelings to set-up the last and probably the most important part of a reprimand: reaffirmation. Reaffirm that you think well of them but not of their performance in this situation.
8 steps to One Minute ReprimandsTell people beforehand that you are going to let them know how they're doing and in no uncertain terms. (Spot poor performance and poor behaviour immediately.Tell that person what they did wrong and be specific.Tell them how it made you feel when they did it wrong.More items...?
They want to be engaged, feel satisfied with their work, and provide valuable contributions. The One Minute Goals set clear and achievable goals to focus on, One Minute Praisings help to motivate and develop the confidence needed to succeed, while One Minute Re-Directs point on mistakes.
One minute praisings:Praise the behavior.Do it soon. Be specific.Say how good you feel about it.Pause to let people feel good too.Encourage them to keep up the good work.
The manager laughed and said, I'm a One Minute Manager. I call myself that because it takes very little time for me to get very big results from people. Although the young man had spoken with many managers, he had never heard one talk like this. It was hard to believe.