Dear [Customer's Name], We hope this letter finds you well. We are writing to sincerely apologize for the delay in processing your refund request. We understand the inconvenience this might have caused you, and we would like to assure you that we are taking immediate and necessary steps to resolve this matter promptly. At [Company Name], we value each and every customer and aim to provide excellent service. However, there have been unforeseen circumstances that have led to the delay in issuing your refund. We deeply regret any frustration or inconvenience that you have experienced as a result of this delay. Rest assured, our team is diligently working to resolve this matter as quickly as possible. We have identified the cause of the delay and are actively implementing measures to avoid any delays of this nature in the future. We understand the importance of refunds, and we commit to ensuring that you receive your refund in a timely manner. To compensate for the inconvenience caused, we would like to offer you a [discount, coupon code, or additional service] on your next purchase with us. We value your loyalty and want to make it up to you for the inconvenience you have experienced. We understand the importance of refunds in maintaining customer satisfaction, and we assure you that we are taking every necessary step to expedite the processing of your refund. Furthermore, we anticipate that the refund will be processed within [specific time frame], and you will receive the payment through the original payment method you used. Once again, we sincerely apologize for any inconvenience caused, and we appreciate your patience and understanding in this matter. We value you as a customer, and we will strive to improve our refund processes to prevent delays in the future. If you have any further questions or concerns regarding your refund or any other matter, please do not hesitate to contact our customer service team at [customer service contact information]. We are available [business hours] to assist you. Thank you for your understanding and for giving us the opportunity to rectify this situation. We look forward to serving you again in the future. Best regards, [Your Name] [Your Title/Position] [Company Name] [Keywords: Maine, sample letter, apology, refund, delay, customer, inconvenience, reimbursement, compensation, customer satisfaction, expedite, processing]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.