Subject: Important: Return of Late Payment and Denial of Discount — Request for Immediate Action [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position/Title] [Company Name] [Company Address] [City, State, ZIP] Dear [Recipient's Name], I hope this letter finds you well. My purpose in writing today is to address a concerning matter regarding a recent payment made to your company and to express my disappointment in the denial of the agreed-upon discount. On [Date of Payment], I submitted payment for invoice number [Invoice number] in the amount of [Payment Amount]. As per our agreed-upon terms, I am aware that the payment was due by [Payment Due Date]. However, due to unforeseen circumstances, the payment was received on [Actual Date of Payment], which constitutes a late payment. First and foremost, let me apologize for the delay in remitting the payment. Although the circumstances that caused the delay were beyond my control, I understand that it was my responsibility to ensure timely payment. Upon reviewing the submitted payment, it came to my attention that the discount we had mutually agreed upon in our previous correspondence has been denied. As a valued customer who has consistently honored our payment obligations promptly, I believe it is fair to request the application of the agreed discount. I kindly request you to review the terms discussed in our prior agreement and reconsider the denial of the discount. I understand that your company may have strict policies, but considering our long-standing relationship and my prompt payment history, I am confident that an exception can be made in this instance. If there is any additional documentation or information required to support my request, please do not hesitate to ask. I am fully committed to resolving this matter amicably and maintaining a healthy business relationship between our organizations. I kindly request that you respond to this letter within [Specify a reasonable timeframe] to provide clarity on the situation and confirm the reapplication of the agreed-upon discount. Furthermore, I believe this is a fair and reasonable solution given the circumstances. Thank you for your prompt attention to this matter. I appreciate your understanding and cooperation in rectifying this issue promptly. I look forward to your positive response and the continued success of our business endeavors. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.