[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Vendor's Name] [Vendor's Address] [City, State, ZIP] Subject: Request for Replacement of Damaged Merchandise Dear [Vendor's Name], I hope this letter finds you in good health and high spirits. I am writing to inform you about a recent unfortunate incident that occurred with a product I purchased from your esteemed company. I am seeking your kind assistance in replacing the damaged merchandise. On [Date of Purchase], I purchased [Product Name] from your store located in [City, State]. Upon receiving the package, I eagerly opened it, only to discover that the product was severely damaged. The damage is attributable to mishandling during transit, as the packaging itself was intact. I immediately took photographs of the damaged merchandise for your reference. The damaged [Product Name] exhibits the following issues: [Describe the damage in detail, mentioning any essential components that are dysfunctional or affected]. Unfortunately, due to these problems, the product is rendered useless and does not serve its intended purpose. I have been a loyal customer of your company for [duration of customer relationship], and I have always been satisfied with the quality and reliability of your products. I believe that this incident is solely an isolated case of mishandling during shipping, and it does not reflect the usual standards upheld by your company. As a consumer, I am aware of my rights under the United States consumer protection laws, particularly in cases where merchandise is damaged upon delivery. According to the stated terms and conditions on your website, I am entitled to a replacement for faulty or damaged products within a reasonable timeframe, which is typically [mention the period indicated in the vendor's policy]. To expedite the resolution process, I kindly request you to replace the damaged [Product Name] at your earliest convenience. I would also appreciate it if you could provide me with a prepaid return shipping label to facilitate the return of the defective item, as indicated by your return policy. In order to assist you in processing my request promptly, I have enclosed copies of the following supporting documents: 1. Proof of purchase (receipt/invoice) 2. Photographs showcasing the damage caused to the merchandise Attached to this letter, you will find relevant photographs as evidence of the extent of damage inflicted upon the [Product Name]. I hope this visual documentation assists you in assessing the severity of the damage caused. I believe in your commitment to customer satisfaction and your dedication to maintaining your company's excellent reputation. Therefore, I trust that you will promptly address my request for a replacement as per your stated company policies. I anticipate a favorable response within [reasonable timeframe, typically two weeks] from the receipt of this letter. Should I fail to receive a satisfactory resolution within a reasonable timeframe, I will be saddened to escalate the matter by seeking assistance from the relevant consumer protection authorities. Thank you for your attention to this matter. I value your prompt resolution and the preservation of our successful customer-vendor relationship. I look forward to hearing from you soon. Yours sincerely, [Your Name]
[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Vendor's Name] [Vendor's Address] [City, State, ZIP] Subject: Request for Replacement of Damaged Merchandise Dear [Vendor's Name], I hope this letter finds you in good health and high spirits. I am writing to inform you about a recent unfortunate incident that occurred with a product I purchased from your esteemed company. I am seeking your kind assistance in replacing the damaged merchandise. On [Date of Purchase], I purchased [Product Name] from your store located in [City, State]. Upon receiving the package, I eagerly opened it, only to discover that the product was severely damaged. The damage is attributable to mishandling during transit, as the packaging itself was intact. I immediately took photographs of the damaged merchandise for your reference. The damaged [Product Name] exhibits the following issues: [Describe the damage in detail, mentioning any essential components that are dysfunctional or affected]. Unfortunately, due to these problems, the product is rendered useless and does not serve its intended purpose. I have been a loyal customer of your company for [duration of customer relationship], and I have always been satisfied with the quality and reliability of your products. I believe that this incident is solely an isolated case of mishandling during shipping, and it does not reflect the usual standards upheld by your company. As a consumer, I am aware of my rights under the United States consumer protection laws, particularly in cases where merchandise is damaged upon delivery. According to the stated terms and conditions on your website, I am entitled to a replacement for faulty or damaged products within a reasonable timeframe, which is typically [mention the period indicated in the vendor's policy]. To expedite the resolution process, I kindly request you to replace the damaged [Product Name] at your earliest convenience. I would also appreciate it if you could provide me with a prepaid return shipping label to facilitate the return of the defective item, as indicated by your return policy. In order to assist you in processing my request promptly, I have enclosed copies of the following supporting documents: 1. Proof of purchase (receipt/invoice) 2. Photographs showcasing the damage caused to the merchandise Attached to this letter, you will find relevant photographs as evidence of the extent of damage inflicted upon the [Product Name]. I hope this visual documentation assists you in assessing the severity of the damage caused. I believe in your commitment to customer satisfaction and your dedication to maintaining your company's excellent reputation. Therefore, I trust that you will promptly address my request for a replacement as per your stated company policies. I anticipate a favorable response within [reasonable timeframe, typically two weeks] from the receipt of this letter. Should I fail to receive a satisfactory resolution within a reasonable timeframe, I will be saddened to escalate the matter by seeking assistance from the relevant consumer protection authorities. Thank you for your attention to this matter. I value your prompt resolution and the preservation of our successful customer-vendor relationship. I look forward to hearing from you soon. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.
