Subject: Michigan Sample Letter for Refusal to Accept Late Return of Merchandise Dear [Customer's Name], We hope this letter finds you well. We are writing to address your recent request to return merchandise outside our specified return policy timeframe. As a company based in Michigan, we adhere to the regulations set forth by the state regarding returns, exchanges, and refunds. To give you a clear overview, we have outlined the essential aspects of Michigan's return policy that justify our refusal to accept your late return: 1. 30-Day Return Window: Michigan state law allows customers to return merchandise for a refund or exchange within a maximum period of 30 days from the date of purchase. Beyond this timeframe, we are not obliged to accept returns, as mentioned in our store policy. 2. Exclusion of Customized or Personalized Items: Please note that Michigan law does not require retailers to accept returns for customized or personalized items, even within the initial 30-day period. This exclusion helps maintain fairness, as such items are often uniquely created based on customer preferences. Unfortunately, your purchased item falls under this category, making it ineligible for return. 3. Importance of Adherence to Policy: While we understand that situations may arise where customers require additional time to return their products, it is crucial for us to maintain consistency and fairness among all our customers. By strictly adhering to our established return policy, we ensure equitable treatment for every individual. As a result, we regret to inform you that we are unable to accept the late return of the merchandise in question. We completely understand any dissatisfaction this may cause, and we apologize for any inconvenience it might have caused you. Please remember that our return policy is designed to cater to all customer needs while aligning with Michigan state guidelines. However, we would be happy to address any other concerns you may have or assist you in any other way possible. Thank you for your understanding in this matter. We value your business and hope to continue serving you with superior products and service in the future. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Address] [City, State, ZIP] [Phone Number] [Email Address] Note: This letter can be modified to suit specific situations such as late returns of non-customized items or other scenarios where Michigan's return policy guidelines differ.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.