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Maintenance = fixing bugs; development = creating/modifying functionality. There's overlap, of course. Work is work. But some organizations make a distinction between work on major new features, break/fix & patching, and incremental improvements.
Regular maintenance will help identify issues before they become major problems, which can save you from having to pay for costly repairs or replacements. Having an annual maintenance contract will also help ensure your software is up to date.
Your software may need maintenance for any number of reasons ? to keep it up and running, to enhance features, to rework the system for changes into the future, to move to the Cloud, or any other changes.
Maintenance is what's required to keep software updated to the latest version and get patch updates. Support is what's generally required for asking questions and getting SLAs on bug reports and fixes to issues.
A maintenance agreement outlines the steps one party will undertake to insure the upkeep, repair, serviceability of another party's property. Maintenance contracts are commonly used by companies that take care of vehicle fleets, industrial equipment, office and apartment buildings, computer networks, etc.
Software maintenance is the process of changing, modifying, and updating software to keep up with customer needs. Software maintenance is done after the product has launched for several reasons including improving the software overall, correcting issues or bugs, to boost performance, and more.
A software maintenance agreement, or SMA, is a legal contract that obligates the software vendor to provide technical support and updates for an existing software product for their customers. It may also extend the expiration date of certain features, such as new releases or upgrades.
A maintenance contract is an agreement between you and your service provider that outlines the tasks, schedules, and frequency of the maintenance services they provide.