Montana Modelo de carta para mercancías defectuosas - Sample Letter for Defective Goods

• Category: Cartas - No Legales - Clientes
• State: Multi-State
• Control #: US-0191LR
• Format: Word

Description

Carta relativa a mercancías defectuosas. [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, Zip Code] Subject: [Order/Invoice/Receipt] Number: [Order/Invoice/Receipt Number] Dear [Recipient's Name], I am writing to express my dissatisfaction with the goods I recently purchased from your company, which were delivered to me on [delivery date]. The purpose of this letter is to request a refund or replacement for the defective items. Firstly, I would like to bring to your attention the poor quality and condition of the product received. The goods, specifically [describe the item(s) in question], failed to meet the standard quality specifications outlined on your website/catalog and outlined in the purchase agreement. Upon inspection, it was evident that the item(s) suffered from significant defects, such as [describe the defects — e.g., missing parts, broken components, cosmetic damage, etc.]. These defects rendered the goods inoperable/useless and fell short of the expected functionality and appearance. I believe that these damages occurred during the manufacturing or delivery process rather than owing to any mishandling or negligence on my part. I took immediate care to preserve the packaging upon delivery and contacted your customer support via [phone/email] to report the issue within [mention the timeframe specified by the company's return policy]. Unfortunately, I have not received any response or assistance thus far regarding this matter. In light of the aforementioned circumstances, I kindly request the following resolution options: 1. Replacement: I request a replacement for the defective item(s) at no additional cost. I expect these replacement goods to be of the specified quality and to arrive in proper working condition within a reasonable timeframe. 2. Refund: If a replacement is not feasible, I request a full refund of the purchase price, including any applicable shipping charges. I expect this refund to be processed promptly within [mention a reasonable timeframe based on your location and local regulations]. 3. Compensation: In addition to the replacement or refund, I request compensation for the inconvenience and frustration caused by the faulty goods. This may include a discount on future purchases, a voucher, or any other suitable compensation you deem appropriate. I would appreciate your immediate attention to this matter and a prompt resolution to avoid any further escalation. Please provide clear instructions on how to proceed with the return process, if necessary. If I do not receive a satisfactory response within [mention a reasonable timeframe, e.g., 7 business days] from the receipt of this letter, I may be compelled to explore alternative resolutions through legal means as provided by the Montana consumer protection laws. I have attached copies of the relevant documents, including the purchase receipt/bill and any communication exchanged between us, for your reference. Should you require any further information, please do not hesitate to contact me at the provided phone number or email address. Thank you for your attention to this matter, and I trust that you will take swift action to rectify this issue and ensure the satisfaction of your valued customers. Yours sincerely, [Your Name]

[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, Zip Code] Subject: [Order/Invoice/Receipt] Number: [Order/Invoice/Receipt Number] Dear [Recipient's Name], I am writing to express my dissatisfaction with the goods I recently purchased from your company, which were delivered to me on [delivery date]. The purpose of this letter is to request a refund or replacement for the defective items. Firstly, I would like to bring to your attention the poor quality and condition of the product received. The goods, specifically [describe the item(s) in question], failed to meet the standard quality specifications outlined on your website/catalog and outlined in the purchase agreement. Upon inspection, it was evident that the item(s) suffered from significant defects, such as [describe the defects — e.g., missing parts, broken components, cosmetic damage, etc.]. These defects rendered the goods inoperable/useless and fell short of the expected functionality and appearance. I believe that these damages occurred during the manufacturing or delivery process rather than owing to any mishandling or negligence on my part. I took immediate care to preserve the packaging upon delivery and contacted your customer support via [phone/email] to report the issue within [mention the timeframe specified by the company's return policy]. Unfortunately, I have not received any response or assistance thus far regarding this matter. In light of the aforementioned circumstances, I kindly request the following resolution options: 1. Replacement: I request a replacement for the defective item(s) at no additional cost. I expect these replacement goods to be of the specified quality and to arrive in proper working condition within a reasonable timeframe. 2. Refund: If a replacement is not feasible, I request a full refund of the purchase price, including any applicable shipping charges. I expect this refund to be processed promptly within [mention a reasonable timeframe based on your location and local regulations]. 3. Compensation: In addition to the replacement or refund, I request compensation for the inconvenience and frustration caused by the faulty goods. This may include a discount on future purchases, a voucher, or any other suitable compensation you deem appropriate. I would appreciate your immediate attention to this matter and a prompt resolution to avoid any further escalation. Please provide clear instructions on how to proceed with the return process, if necessary. If I do not receive a satisfactory response within [mention a reasonable timeframe, e.g., 7 business days] from the receipt of this letter, I may be compelled to explore alternative resolutions through legal means as provided by the Montana consumer protection laws. I have attached copies of the relevant documents, including the purchase receipt/bill and any communication exchanged between us, for your reference. Should you require any further information, please do not hesitate to contact me at the provided phone number or email address. Thank you for your attention to this matter, and I trust that you will take swift action to rectify this issue and ensure the satisfaction of your valued customers. Yours sincerely, [Your Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.