Montana Modelo de carta de respuesta a la solicitud de servicio sobre la garantía vencida - Sample Letter for Response to Request for Service on Expired Warranty

• Category: Cartas - No legales - Respuestas
• State: Multi-State
• Control #: US-0464LR
• Format: Word

Description

Carta de la empresa al cliente ofreciendo una respuesta a una solicitud de servicio sobre una garantía vencida. [Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip Code] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], I hope this letter finds you in good health. I am writing in response to your recent request for service on an expired warranty for your [Product Name]. I understand your concerns about the expiration of your warranty and would like to address them thoroughly. First and foremost, I would like to clarify the terms and conditions of your warranty. As you may recall, the warranty provided by our company is valid for a certain period of time, typically lasting [duration]. Upon careful review of our records, it has been confirmed that your warranty expired on [date of expiration]. Consequently, any repairs or service requested after the expiration date fall outside the coverage of the warranty. Nonetheless, we highly value our relationship with customers like you, and we are committed to providing exceptional service even beyond the warranty period. As such, we offer various options to assist you in resolving the issue with your [Product Name]. 1. Paid Service: While your warranty may have expired, our company offers paid post-warranty services at competitive rates. Our team of skilled technicians is fully equipped to diagnose and repair any issues your [Product Name] may be experiencing. 2. Extended Warranty: In recognition of your loyalty and as a gesture of goodwill, we would like to extend an offer for an extended warranty on your [Product Name] at a discounted rate. This extended warranty will ensure that you are covered in the event of future malfunctions or breakdowns. 3. Troubleshooting Assistance: Our dedicated customer support team can provide you with troubleshooting assistance over the phone or via email. They will guide you through potential solutions to common issues and endeavor to resolve the problem effectively without the need for professional intervention. I understand that the expiration of your warranty may have caused some inconvenience, and I apologize for any frustrations this may have caused. However, please rest assured that we remain committed to providing you with quality customer service and finding the best solution for your needs. To discuss the aforementioned options or any queries you may have, please feel free to contact our customer support team at [customer support helpline] during our business hours, which are [business hours]. Once again, I appreciate your continued patronage and the opportunity to address your concerns. We look forward to assisting you further and ensuring your utmost satisfaction with our products and services. Thank you for choosing our company. Sincerely, [Your Name] [Your Title] [Company Name]

[Your Name] [Your Address] [City, State, Zip Code] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, Zip Code] Subject: Response to Request for Service on Expired Warranty Dear [Customer Name], I hope this letter finds you in good health. I am writing in response to your recent request for service on an expired warranty for your [Product Name]. I understand your concerns about the expiration of your warranty and would like to address them thoroughly. First and foremost, I would like to clarify the terms and conditions of your warranty. As you may recall, the warranty provided by our company is valid for a certain period of time, typically lasting [duration]. Upon careful review of our records, it has been confirmed that your warranty expired on [date of expiration]. Consequently, any repairs or service requested after the expiration date fall outside the coverage of the warranty. Nonetheless, we highly value our relationship with customers like you, and we are committed to providing exceptional service even beyond the warranty period. As such, we offer various options to assist you in resolving the issue with your [Product Name]. 1. Paid Service: While your warranty may have expired, our company offers paid post-warranty services at competitive rates. Our team of skilled technicians is fully equipped to diagnose and repair any issues your [Product Name] may be experiencing. 2. Extended Warranty: In recognition of your loyalty and as a gesture of goodwill, we would like to extend an offer for an extended warranty on your [Product Name] at a discounted rate. This extended warranty will ensure that you are covered in the event of future malfunctions or breakdowns. 3. Troubleshooting Assistance: Our dedicated customer support team can provide you with troubleshooting assistance over the phone or via email. They will guide you through potential solutions to common issues and endeavor to resolve the problem effectively without the need for professional intervention. I understand that the expiration of your warranty may have caused some inconvenience, and I apologize for any frustrations this may have caused. However, please rest assured that we remain committed to providing you with quality customer service and finding the best solution for your needs. To discuss the aforementioned options or any queries you may have, please feel free to contact our customer support team at [customer support helpline] during our business hours, which are [business hours]. Once again, I appreciate your continued patronage and the opportunity to address your concerns. We look forward to assisting you further and ensuring your utmost satisfaction with our products and services. Thank you for choosing our company. Sincerely, [Your Name] [Your Title] [Company Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.