Subject: Request for Refund — Returned Merchandise [Your Name] [Your Address] [City, State, Zip] [Date] [Recipient's Name] [Company Name] [Address] [City, State, Zip] Dear [Recipient's Name], I hope this letter finds you well. I am writing to request a refund for a recently returned merchandise. On [Date of Purchase], I purchased [Product Name] from your store, [Store Name]. However, upon receiving the item, I discovered that it did not meet my expectations and fell short of the advertised features. As a result of this discrepancy, I am exercising my right to return the merchandise under the North Carolina Consumer Rights Act. In accordance with the aforementioned act, I promptly returned the item to your store on [Date of Return] along with the original receipt, as it is the required proof of purchase for processing refunds. Unfortunately, until now, I have not received any notification or refund regarding my returned merchandise. I kindly request that you immediately initiate the refund process and ensure that the amount of [Amount Paid] is credited back to my original payment method, which was [Specify Payment Method — e.g., credit card, cash, etc.]. Please find enclosed copies of all relevant documents, including the original purchase receipt, proof of return, and any other supporting materials to assist you in processing my refund promptly. Additionally, I would like to remind you of the North Carolina Consumer Rights Act, which guarantees consumers like me certain rights, including the right to a refund for returned merchandise when it fails to conform to the advertised specifications. To resolve this matter amicably and avoid the potential escalation of this dispute, I kindly request that you refund the full amount within [Specify a reasonable timeframe — e.g., 14 days] from the receipt of this letter. Failure to comply with this request may leave me with no choice but to pursue more formal channels, such as filing a complaint with the North Carolina Consumer Protection Division or seeking legal assistance. I trust that your commitment to customer satisfaction will prevail, and I look forward to a prompt resolution of this matter. Your cooperation is greatly appreciated. Thank you for your attention to this matter. Should you require any further information or clarification, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address]. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.