[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP] Subject: Request for Clarification in Applying Payment Dear [Recipient's Name], I hope this letter finds you in good health. I am writing to seek your assistance in clarifying a payment that I made to [Name of Company/Business] for services rendered. I have recently encountered a discrepancy in the application of this payment, and I kindly request your prompt attention to address this matter. On [date], I made a payment in the amount of $[payment amount] toward my outstanding balance with [Name of Company/Business]. The payment was made via [payment method] and should have been credited to my account. However, upon reviewing the latest statement I received, it appears that the payment has not been correctly applied to my account. According to my records, the payment made on [date] should have reduced my balance by the corresponding amount. Nevertheless, the current statement indicates that the payment has not been considered in my account's balance. To resolve this issue, I kindly request a thorough review of my account history and an explanation regarding the non-application of my payment. It is essential for me to understand the reason behind this discrepancy and ensure that the payment is credited accurately. I have attached a copy of the payment receipt for your reference. I kindly ask you to review the provided documentation and address the matter as soon as possible. Additionally, I would appreciate receiving a detailed breakdown of how my future payments will be applied to avoid any further confusion. Please understand that this situation has caused me concern and confusion. As a loyal customer/client of [Name of Company/Business], I have appreciated the services and products you provide, and I trust that this matter will be resolved promptly and to my satisfaction. I would appreciate your assistance in resolving this issue within [specify a reasonable timeline]. You may contact me via [email/phone] to provide me with updates, clarification, or resolution steps. Your prompt attention to this matter is greatly appreciated. Thank you for your understanding and cooperation. I look forward to a quick resolution of this matter. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.North Carolina Ejemplo de carta de solicitud de aclaración en la solicitud de pago - Sample Letter for Request for Clarification in Applying Payment
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