Subject: Sincere Apology for Overlooking Payment Credit — North Dakota Sample Letter Dear [Recipient's Name], I hope this letter finds you in good health and high spirits. I am writing to offer my sincere apologies for an oversight in our recent transaction, which resulted in the failure to credit your payment correctly. Please accept my deepest regrets and allow me to rectify this unfortunate error promptly. As a responsible and committed business, we understand the importance of ensuring seamless financial transactions and maintaining a sound professional relationship with our valued clients like yourself. It is with utmost remorse that we acknowledge failing to credit your payment of [amount], received on [date], to your account. We deeply regret the inconvenience and frustration this may have caused you. We have conducted a thorough investigation into the matter and have pinpointed the source of this error. It was an internal oversight on our part, and we take full responsibility for our mistake. Rest assured, we have taken immediate steps to rectify the situation and prevent any recurrence in the future. To address this issue without delay, we have already credited the full payment amount to your account today, [date], along with an additional [percentage] of the payment as a gesture of goodwill and to compensate for the inconvenience. You should see the updated balance on your account statement shortly. Moreover, we have implemented enhanced internal checks and balances to ensure such errors do not happen again. Our team has undergone retraining to prevent similar occurrences, and additional layers of approval have been introduced to safeguard the accuracy of our payment processing system. We genuinely appreciate your understanding and patience in this matter. Your satisfaction is of utmost importance to us, and we would like to assure you that we are committed to providing you with exemplary service moving forward. If you have any further concerns or questions regarding this incident, please feel free to contact our dedicated customer care team at [contact details]. Once again, please accept our heartfelt apologies for any inconvenience caused. We deeply value your business and trust in our company, and we will continue to exert every effort to maintain the highest standards of service for you. Thank you for your understanding and kind cooperation. Yours sincerely, [Your Name] [Your Title/Occupation] [Your Company Name] [Contact Information: Address, Phone, Email]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.