Dear [Recipient's Name], I hope this letter finds you well. I am writing to provide an explanation for the delay in the partial shipment of [Product Name(s)] that was scheduled to arrive at your facility on [Date]. Firstly, I would like to assure you that we deeply regret any inconvenience caused by this delay. At [Company Name], we strive to maintain a high level of customer satisfaction, and we understand the importance of timely delivery of products to meet your business requirements. The delay in the shipment can be attributed to unforeseen circumstances that arose during the production process. We encountered unexpected technical issues with our manufacturing equipment, which required additional time for troubleshooting and repair. Our team worked tirelessly to resolve the issue promptly and resumed production as soon as possible. However, due to this unexpected setback, we experienced a delay in meeting the original shipment deadline. We understand that time is of the essence for your operations, and we sincerely apologize for any disruption caused by this delay. Rest assured, we have taken immediate actions to prevent such situations in the future, and we are implementing new measures to enhance our production processes and minimize potential delays. To mitigate the impact of the delay, we have already expedited the shipment of the remaining balance of the order, and it is scheduled to reach your facility within the next [Timeframe]. We have also arranged for a complementary upgrade in shipping to ensure that you receive the products promptly and without any additional charges. We understand the significance of our business partnership and the importance of reliable and timely delivery. Please be assured that we are committed to maintaining the highest level of service and product quality. We value your trust in our company and appreciate your understanding regarding this unforeseen delay. If you have any further questions or require any additional information, please do not hesitate to contact our dedicated customer service team at [Phone Number] or [Email Address]. We are here to address any concerns you may have and to provide prompt assistance. Thank you for your understanding and patience. We sincerely apologize once again for any inconvenience caused by the partial shipment delay, and we look forward to continuing our strong business relationship. Yours sincerely, [Your Name] [Your Position/Title] [Company Name] [Contact Information] Additional Keywords: partial shipment, delay explanation, product delivery, technical issue, production process, manufacturing equipment, unforeseen circumstances, customer satisfaction, business requirements, enhancement measures, shipping upgrade, reliable delivery, the highest level of service, product quality, customer service team, business relationship.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.