Dear [Customer's Name], We hope this letter finds you in good health and high spirits. We are writing to you today regarding certain accounting errors and past due notices that you may have received from our company, [Company Name]. We deeply apologize for any inconvenience and frustration this may have caused you, and we assure you that we are taking immediate action to rectify the situation. At [Company Name], we pride ourselves on maintaining an exemplary level of accuracy and efficiency in our accounting processes. However, we acknowledge that errors can occur, even with the most stringent systems in place. We understand that our recent errors have led to confusion and concern for you, particularly in regard to the past due notices you have received. Our dedicated accounting team has identified the root causes of these errors and is working tirelessly to correct them. We have implemented enhanced checks and balances to prevent similar issues in the future, ensuring that our valued customers like you receive accurate and timely billing statements. Rest assured that our utmost priority is to ensure transparency and accuracy in all our financial dealings. We acknowledge that our errors have put you in an unfavorable position with regard to outstanding payments. We understand the inconvenience and stress this may have caused you. Please be assured that we are actively revising and recalculating all outstanding balances to accurately reflect the correct amount owed, taking into account any miscalculations, discrepancies, or erroneous charges. We deeply regret any negative impact this may have had on our relationship and the trust you have placed in us. We pledge to rectify this situation promptly and to keep you informed of any updates or changes regarding your account. In an effort to make amends for the errors made, we would like to extend our sincerest apologies by offering [specific compensation, such as a discount, reimbursement, or credit] on your next invoice. We believe this gesture will demonstrate our commitment to ensuring your satisfaction as our valued customer. Furthermore, we are actively revamping our internal processes to prevent any recurrence of these errors. We value your feedback and welcome any suggestions or concerns you may have, as your input will help us improve and enhance our accounting procedures. Once again, we sincerely apologize for the accounting errors and past due notices you have received. We appreciate your patience and understanding during this time, as we work tirelessly to rectify the situation. Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer service team at [phone number] or via email at [email address]. Thank you for your continued support and confidence in our company. We truly value your business and are committed to earning back your trust. Yours sincerely, [Your Name] [Your Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.