Dear [Mover's Company Name], I am writing to express my disappointment and dissatisfaction with the moving services provided by your company during my recent relocation from [current address] to [new address]. I expected a smooth and efficient moving experience, but I encountered multiple issues that have left me greatly dissatisfied. Firstly, the movers arrived at my home later than the scheduled time, causing unnecessary delay and inconvenience. This resulted in a rushed packing process, which ultimately led to damages to several of my belongings. Upon unpacking, I discovered significant scratches on my wooden furniture and breakages of fragile items such as glassware and electronics. This careless handling of my possessions is unacceptable. Additionally, I was promised a team of experienced and professional movers who would handle the move with utmost care and respect for my belongings. However, the individuals who arrived at my doorstep seemed inexperienced and untrained. They lacked basic knowledge on proper packing techniques and failed to secure my items adequately, resulting in further damage during transit. Furthermore, I was appalled by the lack of professionalism demonstrated by your movers. Their attitude was dismissive, and they seemed disinterested in my concerns or the state of my belongings. They did not take the time to provide me with updates on the progress of the move or address any questions or worries I had regarding the safety of my items. As a paying customer, I expected to receive the level of service promised by your company, but unfortunately, my experience fell far short of that expectation. Consequently, I am left with damaged and broken possessions that require costly repairs or replacements. I kindly request that you address these issues promptly by compensating me for the damages caused to my belongings during the move. Additionally, I encourage you to improve your training procedures and ensure that your movers are experienced, professional, and respectful in their handling of customers' property. I hope that my negative experience will serve as a wake-up call for your company, prompting you to improve your services and prevent similar incidents from occurring in the future. If I do not hear back from you within a reasonable timeframe, I will have no choice but to escalate my complaint to the appropriate authorities and explore further legal options to seek compensation for the damages caused. I trust that you will take this matter seriously and resolve it satisfactorily. Thank you for your prompt attention to this issue. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.