Subject: Sincere Apology and Resolution for Accounting Errors and Past Due Notices Dear [Recipient's Name], I hope this letter finds you well. I am writing to express my sincere apologies for the accounting errors made and the past due notices that you have received from our organization. I fully understand the inconvenience and frustration these mistakes may have caused you, and I want to assure you that we are working diligently to rectify the situation. In order to address this matter promptly, our accounting team has thoroughly investigated the reasons behind these errors. We have identified the causes and taken immediate steps to implement improvements in our processes and systems to prevent any recurrence in the future. Rest assured that we are committed to delivering accurate and error-free accounting services to our valued customers like you. As a gesture of our apology, we would like to extend the following resolution to resolve any outstanding issues: 1. Adjustment or Correction of Account: Our team will carefully review your account and make all necessary corrections to rectify any errors or discrepancies that may have occurred. This will ensure that your account reflects the accurate due amounts and any interest or fees that were incorrectly charged will be reversed. 2. Waived Late Fees: If you have incurred any late fees or penalties due to our accounting errors, we sincerely apologize for the inconvenience caused. We will waive these charges, ensuring that your account is adjusted accordingly and that you are not burdened by any unjustifiable costs. 3. Personalized Customer Support: We understand the importance of transparent communication and personalized customer support. Our dedicated customer service team is available to address any questions or concerns you might have related to the accounting errors or past due notices. They will provide you with prompt assistance and ensure that you are fully satisfied with the resolution. Please accept our deepest apologies once again for the inconvenience and frustration caused by these accounting errors. We highly value our customers in New Jersey and want to assure you that we have taken immediate action to prevent such mistakes in the future. We appreciate your understanding and patience during this process. To initiate the resolution process, we kindly request you to contact our customer service team at [Phone Number] or via email at [Email Address]. We will do everything within our power to make this situation right and regain your trust. Thank you for your attention to this matter. We genuinely apologize for any undue stress or inconvenience caused, and appreciate your continued support as our valued customer. Sincerely, [Your Name] [Your Position] [Company/Organization Name] [Address] [City, State, Zip Code] [Phone Number] [Email Address]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.